{"id":1191,"date":"2026-04-09T13:47:59","date_gmt":"2026-04-09T13:47:59","guid":{"rendered":"https:\/\/colismysterebox.com\/ma-preprod\/?page_id=1191"},"modified":"2026-04-09T13:49:02","modified_gmt":"2026-04-09T13:49:02","slug":"politique-de-remboursement","status":"publish","type":"page","link":"https:\/\/colismysterebox.com\/en\/politique-de-remboursement\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<div class=\"wp-block-uagb-advanced-heading uagb-block-c56bc006\"><h3 class=\"uagb-heading-text\">Refund Policy<\/h3><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">1. General principle<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The products sold are mystery packages sold as is, with random contents accepted by the customer at the time of purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No refunds will be issued for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Content dissatisfaction<\/li>\n\n\n\n<li>Low value products<\/li>\n\n\n\n<li>Defective items contained in the package<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">2. Accepted cases<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">A refund will only be granted in the following cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Package not received (carrier confirmation required)<\/li>\n\n\n\n<li>Shipping error<\/li>\n\n\n\n<li>Package arrived damaged before opening (photos required)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">3. Procedure<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">All requests must be sent within 48 hours of receipt to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a>Mysterebox@outlook.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Pictures of the package<\/li>\n\n\n\n<li>Precise description of the problem<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-wide\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">4. Terms and Conditions<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">If the refund is accepted:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>It will be done within 14 days<\/li>\n\n\n\n<li>Using the same payment method<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Politique de remboursement 1. Principe g\u00e9n\u00e9ral Les produits vendus sont des colis myst\u00e8res vendus en l\u2019\u00e9tat, avec contenu al\u00e9atoire accept\u00e9 par le client lors de l\u2019achat. Aucun remboursement ne sera effectu\u00e9 pour : 2. Cas accept\u00e9s Un remboursement pourra \u00eatre accord\u00e9 uniquement dans les cas suivants : 3. Proc\u00e9dure Toute demande doit \u00eatre envoy\u00e9e sous [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-1191","page","type-page","status-publish","hentry"],"blocksy_meta":[],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"woocommerce_archive_thumbnail":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Philippe Fetu","author_link":"https:\/\/colismysterebox.com\/en\/author\/prophiladmin\/"},"uagb_comment_info":0,"uagb_excerpt":"Politique de remboursement 1. Principe g\u00e9n\u00e9ral Les produits vendus sont des colis myst\u00e8res vendus en l\u2019\u00e9tat, avec contenu al\u00e9atoire accept\u00e9 par le client lors de l\u2019achat. Aucun remboursement ne sera effectu\u00e9 pour : 2. Cas accept\u00e9s Un remboursement pourra \u00eatre accord\u00e9 uniquement dans les cas suivants : 3. Proc\u00e9dure Toute demande doit \u00eatre envoy\u00e9e sous&hellip;","_links":{"self":[{"href":"https:\/\/colismysterebox.com\/en\/wp-json\/wp\/v2\/pages\/1191","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/colismysterebox.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/colismysterebox.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/colismysterebox.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/colismysterebox.com\/en\/wp-json\/wp\/v2\/comments?post=1191"}],"version-history":[{"count":0,"href":"https:\/\/colismysterebox.com\/en\/wp-json\/wp\/v2\/pages\/1191\/revisions"}],"wp:attachment":[{"href":"https:\/\/colismysterebox.com\/en\/wp-json\/wp\/v2\/media?parent=1191"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}